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Frequently Asked Questions
Need help with something? Here are our most frequently asked questions
Physician Assignment Policy – No In-Clinic Transfers
At Malvern Medical Centre, each patient is assigned a primary physician to ensure consistent, high-quality medical care.
We do not allow in-office transfers between doctors within our clinic. If you have concerns about your care, we strongly encourage you to discuss them directly with your assigned physician as the first step.
We understand that every patient’s situation is unique, but due to the size of our practice and the need for efficient clinic operations, we cannot accommodate individual transfer requests.
If you feel that a different provider would be a better fit for your needs, you are welcome to explore care at another facility.
Thank you for your cooperation and understanding.
Clinic Policy & General FAQ
Learn more about our clinic policies and find answers to common questions to help make your visit smooth and stress-free!
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What is an After Hours CareAfter-hours care offers medical assistance outside regular clinic hours, typically during evenings, weekends, or holidays, for non-emergency needs that can't wait until the next day. This service addresses issues like minor injuries, illnesses, or prescription refills, helping patients avoid unnecessary emergency room visits. By providing timely care and referrals when needed, after-hours care ensures that patients can access medical support at convenient times, promoting continuity of care even beyond standard hours.
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Who is eligible for the After Hours Care?After-hours care is typically available to patients who are rostered and active at Malvern, with a valid Ontario health card. ​ A rostered patient is someone enrolled with a specific doctor or clinic for primary care, agreeing to receive most of their medical services there. This arrangement promotes continuity and helps clinics prioritize care for these patients.
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Can I see my family doctor?For after-hours care, you may not always see your own doctor, as after-hours services are often provided by other doctors available at that time. However, your medical records will be available to ensure continuity of care. If it’s urgent, they will assist you as needed, and your regular doctor will follow up during office hours.
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Why should I avoid the walk-in?Avoiding walk-in clinics is often recommended because they may not provide continuity of care. At walk-in clinics, you may see a different doctor each time, which can lead to a lack of personalized care and incomplete knowledge of your medical history. For ongoing health concerns or regular check-ups, seeing your own rostered doctor ensures consistent and coordinated care, as they are familiar with your medical history and treatment plan. Additionally, your doctor can better track your health progress and provide more tailored advice and follow-ups.
Online Booking Portal
Learn more about how to use our online booking portal with answers to common questions and helpful tips!
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What is an After Hours CareAfter-hours care offers medical assistance outside regular clinic hours, typically during evenings, weekends, or holidays, for non-emergency needs that can't wait until the next day. This service addresses issues like minor injuries, illnesses, or prescription refills, helping patients avoid unnecessary emergency room visits. By providing timely care and referrals when needed, after-hours care ensures that patients can access medical support at convenient times, promoting continuity of care even beyond standard hours.
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Who is eligible for the After Hours Care?After-hours care is typically available to patients who are rostered and active at Malvern, with a valid Ontario health card. ​ A rostered patient is someone enrolled with a specific doctor or clinic for primary care, agreeing to receive most of their medical services there. This arrangement promotes continuity and helps clinics prioritize care for these patients.
-
Can I see my family doctor?For after-hours care, you may not always see your own doctor, as after-hours services are often provided by other doctors available at that time. However, your medical records will be available to ensure continuity of care. If it’s urgent, they will assist you as needed, and your regular doctor will follow up during office hours.
-
Why should I avoid the walk-in?Avoiding walk-in clinics is often recommended because they may not provide continuity of care. At walk-in clinics, you may see a different doctor each time, which can lead to a lack of personalized care and incomplete knowledge of your medical history. For ongoing health concerns or regular check-ups, seeing your own rostered doctor ensures consistent and coordinated care, as they are familiar with your medical history and treatment plan. Additionally, your doctor can better track your health progress and provide more tailored advice and follow-ups.
After Hours Care
Learn more about our after-hours care policies and get answers to your questions about accessing medical support outside regular clinic hours
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What is an After Hours CareAfter-hours care offers medical assistance outside regular clinic hours, typically during evenings, weekends, or holidays, for non-emergency needs that can't wait until the next day. This service addresses issues like minor injuries, illnesses, or prescription refills, helping patients avoid unnecessary emergency room visits. By providing timely care and referrals when needed, after-hours care ensures that patients can access medical support at convenient times, promoting continuity of care even beyond standard hours.
-
Who is eligible for the After Hours Care?After-hours care is typically available to patients who are rostered and active at Malvern, with a valid Ontario health card. ​ A rostered patient is someone enrolled with a specific doctor or clinic for primary care, agreeing to receive most of their medical services there. This arrangement promotes continuity and helps clinics prioritize care for these patients.
-
Can I see my family doctor?For after-hours care, you may not always see your own doctor, as after-hours services are often provided by other doctors available at that time. However, your medical records will be available to ensure continuity of care. If it’s urgent, they will assist you as needed, and your regular doctor will follow up during office hours.
-
Why should I avoid the walk-in?Avoiding walk-in clinics is often recommended because they may not provide continuity of care. At walk-in clinics, you may see a different doctor each time, which can lead to a lack of personalized care and incomplete knowledge of your medical history. For ongoing health concerns or regular check-ups, seeing your own rostered doctor ensures consistent and coordinated care, as they are familiar with your medical history and treatment plan. Additionally, your doctor can better track your health progress and provide more tailored advice and follow-ups.
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